Frequently Asked Questions
Everything you need to know about your ESR TECH experience.
What kind of warranty comes with ESR TECH products?
All ESR TECH electronics are covered by a standard 12-month manufacturer warranty that protects against technical defects and hardware malfunctions.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy for electronic devices?
We offer a 30-day return policy. Items must be in their original packaging with all accessories included. Please note that opened software or hygiene-related items like in-ear headphones may have specific restrictions.
Are your products compatible with international voltage standards?
Most of our devices support dual voltage (110V-240V). However, we recommend checking the 'Specifications' tab on the specific product page to confirm compatibility before purchase.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Do you offer technical support if I have trouble setting up my device?
Yes, ESR TECH provides free lifetime technical support via email and live chat. Our experts are available Monday through Friday to help you with configuration and troubleshooting.