Returns & Exchanges
At ESR TECH, we stand behind the quality of our electronics and offer a 30-day return policy to ensure you are completely satisfied with your purchase. If your device is defective or doesn't meet your expectations, we provide a streamlined process for a full refund or exchange.
Initiate Your Request
Log into your ESR TECH account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your electronics in their original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.
Ship to ESR TECH
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping your tracking number for reference.
Inspection and Refund
Once our technicians verify the condition of the returned device, we will process your refund or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing